Building AI-Powered Assistants with Oracle Digital Assistant New!

Module 1: Course Overview

• Welcome to Digital Assistant
• Course Overview
• Course Speakers & Contributors
• Target Audience: Who is this course for?
• Prerequisites
• What the Digital Assistant Exam Validates
• Course Outline
• Digital Assistant Labs
• Tips for Getting the Most Out of This Course
• Ratings and Feedback

Module 2: Introduction to Conversational AI and Oracle Digital Assistant

• What is Conversational AI?
• Linguistic Model Concepts
• Overview of Oracle Digital Assistant

Module 3: Conversation Design

• Fundamentals of Conversation Design
• What Makes a Great Conversation?
• Conversational Project Timeline
• Human Skills Needed for a Conversational Project
• Conversation Design Focus Areas
• Conversation Design Challenges

Module 4: Design and Build Intents and Entities

• Quick Introduction to NLP (Natural Language Processing)
• Intent Design and Partitioning
• Designing Intents in NLP
• Utterance Design
• Manual Utterance Creation
• Crowdsourcing Utterance Creation
• Testing the NLP Model
• Introduction to Entities
• Entity Types, Properties, and Extraction
• Real-World Entity Extraction Challenges
• Best Practices with Entities

Module 5: Dialog Flows, Custom Components, and Backend Services

• Introduction to Dialog Flows
• Getting Started with the Visual Flow Designer
• Dialog Flow Components and Design Considerations
• Testing Dialog Flows
• Dialog Flow Best Practices
• Answer Intents in Dialog Flows
• Implementing and Customizing Answer Intents
• Introduction to Custom Components
• Bots Node SDK
• Large Language Models (LLM) in Digital Assistants
• LLM Building Blocks in Dialog Flows

Module 6: Digital Assistants and Channels

• Digital Assistant Basics
• Routing in Digital Assistants
• Configuration and Conversation Testing
• Overview of User Channels
• Web Channel Basics and Web Messenger Customization
• Resource Bundles
• Creating Multi-Language Digital Assistants
• Additional Configuration for Multi-Language Digital Assistants