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Order إلى Cash التكامل: Siebel و BRM Pack Ed 1

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Order إلى Cash التكامل: Siebel و BRM Pack Ed 1

3 أيام

6 محاضرات

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دورة المحتوى

  • 1 Order to Cash Pre-Built Integration: Siebel CRM and BRM Pack
  • Welcome
  • Housekeeping
  • Introductions
  • Course Objectives
  • Course Agenda
  • 2 Oracle Communications Order to Cash Pre-Built Integration
  • Objectives
  • Order to Cash Business Process: Key Telecommunication Industry Challenges
  • Oracle AIA: Overview
  • Oracle AIA: Pre-Built Integrations for Communications
  • Oracle AIA: Service Oriented Architecture (SOA)
  • Order to Cash Pre-Built Integration: Overview
  • Order to Cash Pre-Built Integration: Integration Packs
  • Oracle Communications Order to Cash Pre-Built Integration:
  • Installation Options
  • Order to Cash Siebel CRM and BRM Pre-Built Integration Installation Option
  • Order to Cash Siebel CRM and OSM Pre-Built Integration Installation Option
  • Order to Cash Siebel CRM, OSM, and BRM Pre-Built Integration
  • Installation Option
  • Order to Cash Pre-Built Integration: Process Integrations
  • Order to Cash Pre-Built Integration: Process Integration Flows
  • Order to Cash Pre-Built Integration: Siebel CRM and BRM Business Flows
  • Order to Cash Pre-Built Integration: Product Lifecycle Management
  • Business Flows
  • Order to Cash Pre-Built Integration: Order Lifecycle Management
  • Business Flows
  • Order to Cash Pre-Built Integration: Customer Management Business Flows
  • Order to Cash Pre-Built Integration: Architecture
  • Order to Cash Pre-Built Integration Application Role: Siebel CRM
  • Order to Cash Pre-Built Integration Application Role: BRM
  • Order to Cash Siebel CRM and BRM Pre-Built Integration Option:
  • Business Benefits
  • iii
  • Summary
  • Quiz
  • 3 Product Lifecycle Management (PLM): Design-Time Configuration
  • Objectives
  • Product Synchronization: Design-Time Configuration Overview
  • Setting Up BRM: Overview
  • Setting Up Siebel CRM: Overview
  • Configuring Oracle Fusion Middleware: Overview
  • Configuring Domain Value Maps (DVMs)
  • Configuring DVMs for PLM
  • PRICETYPE_EVENT DVM
  • PRICELIST DVM
  • Price Lists and Rate Plans
  • Configuring Cross-References: Overview
  • Configuring Cross References for PLM
  • Configuring the AIAConfigurationProperties.xml File: Overview
  • Configuring the AIAConfigurationProperties File: PLM Services
  • Integration Points
  • Error Handling
  • Summary
  • Quiz
  • Practice 3: Verifying the Installation
  • 4 Product Lifecycle Management (PLM): Product Definition
  • Objectives
  • Product Lifecycle Management: Introduction
  • Order to Cash Pre-Built Integration: Process Integrations
  • PLM Process Integration: Overview
  • PLM Process Integration: Methodology
  • Product Creation Flow
  • Defining Products and Discounts in BRM: Products
  • Defining Products and Discounts in BRM: Rate Plans
  • Defining Products and Discounts in BRM: Multiple Rate Plans
  • Defining Products and Discounts in BRM: Multiple Rate Plans –
  • Defining Rate Structure
  • Defining Products and Discounts in BRM: Multiple Rate Plans – Methodology
  • Defining Products and Discounts in BRM: Discounts
  • Defining Products and Discounts in BRM: Key Considerations
  • Summary
  • iv
  • Quiz
  • Practice 4: Creating Products and Discounts in BRM
  • 5 Product Lifecycle Management (PLM): Integration Implementation
  • Objectives
  • Product Lifecycle Management: Methodology
  • Synchronize Product and Price Business Flow: Functional Overview
  • Synchronize Product and Price Business Flow: Product Mapping
  • Synchronize Product and Price Business Flow: Entity Mapping
  • Synchronize Product and Price Business Flow: Attribute Mapping
  • Synchronize Product and Price Business Flow: Product Types Supported
  • Synchronize Product and Price Business Flow: Discount Types Supported
  • Synchronize Product and Price Business Flow: Data Model
  • Synchronization Modes: Real Time
  • Synchronization Modes: Batch Mode
  • Synchronization Modes: Differences Between Real-time Mode and
  • Batch Mode
  • Product Synchronization: Overview
  • Product Synchronization: Functional Flow
  • Discount Synchronization: Overview
  • Discount Synchronization: Functional Flow
  • Synchronize Product and Price Business Flow: Implementation Overview
  • Synchronize Product and Price Business Flow: BRM Interfaces
  • Synchronize Product and Price Business Flow:
  • Industry Oracle AIA Components
  • Synchronize Product and Price Business Flow: Siebel CRM Interfaces
  • Synchronize Product and Price Business Flow: Integration Services
  • BRM Integration Service: SyncProductBRMCommsReqABCSImpl
  • BRM Integration Service: SyncDiscountBRMCommsReqABCSImpl
  • Synchronize Product and Price Business Flow: Integration Services
  • Siebel CRM Integration Service: SyncItem
  • CompositionListSiebelCommsProvABCSImpl
  • Siebel CRM Integration Service:ProductOptimized
  • SyncPriceListListSiebelCommsProvABCSImpl
  • Siebel CRM Integration Service: ProductOptimized
  • SyncPriceListListSiebelCommsProvABCSImpl
  • Product Synchronization: Implementation Flow
  • Discount Synchronization: Implementation Flow
  • Integrating BRM and Siebel CRM: Assumptions and Constraints
  • Summary
  • v
  • Quiz
  • Practice 5: Synchronizing Products and Discounts from BRM to Siebel CRM
  • 6 Product Lifecycle Management (PLM): Bundling: Simple Offers
  • Objectives
  • Terms
  • Product Lifecycle Management: Methodology
  • Customer Product Enrichment
  • Siebel CRM Product Bundling: Overview
  • Siebel CRM Product Bundling: Simple Offers
  • Products: Overview
  • Products: Example
  • Products: Configuration
  • Products: Key Considerations
  • Product Classes and Attributes: Overview
  • Product Classes and Attributes: Configuration
  • Product Classes and Attributes: Key Considerations
  • Special Rating Products: Overview
  • Special Rating Products: Example
  • Special Rating Products: Configuration
  • Special Rating Products: Configuration Flow
  • Special Rating Products: Create a List
  • Special Rating Products: Capture Phone Numbers
  • Special Rating Products: List in BRM
  • Special Rating Products: Key Considerations
  • Discounts: Overview
  • Discounts: Applying in Siebel CRM
  • Discounts: Example
  • Discounts: Assumptions and Constraints
  • Summary
  • Quiz
  • Practice 6: Bundling Simple Offers
  • 7 Product Lifecycle Management (PLM): Bundling: Bundled Offers
  • Objectives
  • Terms
  • Bundling Flow
  • Siebel CRM Product Bundling: Simple Offers and Bundled Offers
  • Service Bundles: Overview
  • 7-6
  • Service Bundles: Example
  • Service Bundles: Configuration
  • vi
  • Service Bundles: Key Considerations
  • Simple Service Bundle: Overview
  • Simple Service Bundle: Configuration
  • Simple Service Bundle: Assumptions and Constraints
  • Practice 7.1: Simple Service Bundle Practice 7.2: Service Bundle
  • Nested Service Bundle: Overview
  • Nested Service Bundle: Example
  • Non-Service Bundle Complex Product: Overview
  • Non-Service Bundle Complex Product: Root Product
  • Non-Service Bundle Complex Product: Child Product
  • Non-Service Bundle Complex Product: Configuration
  • Promotions: Overview
  • Promotions: Example
  • Promotion: Configuration
  • Promotions: Assumptions and Constraints
  • Practice 7.3: Bundled Offer Practice 7.4: Promotion
  • Siebel CRM Product Bundling: Additional Items
  • Price and Discount Overrides: Overview
  • Price and Discount Overrides: Example
  • Price and Discount Overrides: Configuration in Siebel CRM
  • Price and Discount Overrides: Order Interfaced with BRM
  • Price and Discount Overrides: Discount Choices
  • Time-Based Offering: Overview
  • Time Based Offerings: Design Time Configuration
  • Time Based Offerings: Order Processing
  • Time Based Offerings: Example
  • Time Based Offerings: Key Considerations
  • Bundling Best Practices: Multiple Event Mapping
  • Bundling Best Practices: Discounts
  • Bundling Best Practices: Penalty and One-Time Charges
  • Bundling Best Practices: Setting Up Siebel CRM
  • Bundling Best Practices: Usage Rates
  • Summary
  • Quiz
  • Practice 7.5: Update Product
  • 8 Customer Management: Overview
  • Objectives
  • Terms
  • Customer Management: Overview
  • Order to Cash Pre-Built Integration: Process Integrations
  • vii
  • Customer Management: Methodology
  • Customer Management: Account Hierarchy
  • Customer Management: Siebel CRM and BRM Entity Mapping
  • Customer Management: Account Attributes Mapping
  • Customer Management: Contact Attribute Mapping
  • Customer Management: Address Attribute Mapping
  • Customer Management: Billing Information Attribute Mapping
  • Customer Management: Payment Attributes Mapping
  • Customer Management: Data Model
  • Customer Management: Data Requirements
  • Customer Management: Assumptions and Constraints
  • Customer Management: Business Benefits
  • Summary
  • Quiz
  • 9 Customer Management: Functional Flows and Technical Implementation
  • Objectives
  • Customer Management Process Integration: Overview
  • Customer Management: Business Flows
  • Synchronize Customer Account Business Flow: Integration Flows
  • Create/Sync Account Integration Flow: Overview
  • Create/Sync Account Integration Flow: Functional Flow
  • Update Customer Account Integration Flow: Overview
  • Update Customer Account Integration Flow: Functional Flow
  • Customer Account Status Synchronization: Overview
  • Synchronize Customer Account Business Flow: Implementation Overview
  • Synchronize Customer Account Business Flow: Siebel CRM Interfaces
  • Synchronize Customer Account Business Flow: BRM Interfaces
  • Synchronize Customer Account Business Flow: Industry AIA Components
  • ProcessFulfillmentOrderBillingAccountListOSMCFSCommsJMSConsumer
  • CommsProcessFulfillmentOrderBillingAccountListEBF
  • CommsProcessBillingAccountListEBF
  • Synchronize Customer Account Business Flow: Integration Services
  • QueryCustomerPartyListSiebelProvABCSImplV2
  • CommunicationsCustomerPartyEBSV2 Resequencer
  • SyncCustomerPartyListBRMComms ProvABCSImpl
  • SyncCustomerSiebelEventAggregator
  • SyncAcctSiebelAggrEventConsumer
  • SyncAccountSiebelReqABCSImpl
  • CustomerPartyEBSV2
  • SyncCustomerPartyListBRM_01CommsJMSConsumer
  • viii
  • Domain Value Maps (DVMs)
  • Cross-Reference Tables
  • Create/Sync Customer: Implementation Flow
  • Update Customer Account: Implementation Flow
  • Synchronize Customer Special Rating Profile Business Flow: Overview
  • Synchronize Customer Special Rating Profile Business Flow: Integration Flow
  • Synchronize Friends and Family List Updates to BRM Integration Flow
  • Synchronize Customer Special Rating Business Flow:
  • Implementation Overview
  • Synchronize Customer Special Rating Business Flow:
  • Transaction Boundaries
  • Synchronize Customer Special Rating Business Flow:
  • Industry Oracle AIA Components
  • Synchronize Customer Special Rating Business Flow: Siebel CRM Interfaces
  • Synchronize Customer Special Rating Business Flow: Integration Services
  • ProcessInstalledProductSpecialRatingSetListSiebelCommsJMSConsumer
  • ProcessInstalledProductSpecialRatingSetListSiebelCommsReqABCSImpl
  • ProcessInstalledProductSpecialRatingSetListBRMCommsProvABCSImpl
  • Synchronize Customer Special Rating Business Flow: BRM Interfaces
  • Synchronize Friends and Family List Updates Integration Flow:
  • Implementation Flow
  • Summary
  • Quiz
  • Practice 9: Synchronizing Customer Accounts from Siebel CRM to BRM
  • 10 Customer Management: Design Time Configuration
  • Objectives
  • Configuring BRM
  • Configuring Siebel CRM
  • Configuring the Oracle Fusion Middleware
  • Setting AIAConfigurations.xml Properties
  • Delivered Routing Rules
  • Transaction Management
  • Exception Handling
  • BRM Integration Points
  • Siebel CRM Integration Points
  • Summary
  • 11 Order to Cash Pre-Built Integration: Siebel CRM and BRM Pack
  • Oracle AIA, Process Integration Packs, and SOA
  • Order to Cash Pre-Built Integration
  • ix
  • Product Lifecycle Management
  • Customer Management
  • Course Assessment

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