Order إلى Cash التكامل: Siebel و OSM Pack Ed 1

Introduction

• Your Education Center
• Electronic Sign-In
• Introductions
• Course Objectives
• Course Agenda

Oracle AIA and Order to Cash Pre-built Integration: Overview

• Objectives
• Order to Cash Business Process: Key Communications Industry Challenges
• Order to Cash Business Process: Key Offer Design Challenges
• Order to Cash Business Process: Key Offer Delivery Challenges
• Oracle AIA: Overview
• Oracle AIA: Pre-Built Integrations for Communications
• Oracle AIA: Service Oriented Architecture (SOA)
• Order to Cash Pre-Built Integration: Overview
• Order to Cash Pre-Built Integration: Integration Packs
• Oracle Communications Order to Cash Pre-Built Integration: Installation
• Options
• Order to Cash Siebel CRM and BRM Pre-Built Integration Installation Options:
• Functionality
• Order to Cash Pre-Built Integration: Process Integrations
• Order to Cash Pre-Built Integration: Process Integration Flows
• Order to Cash Pre-Built Integration: Siebel CRM and OSM Business Flows
• Order to Cash Pre-Built Integration: Product Lifecycle Management
• Business Flow
• Order to Cash Pre-Built Integration: Order Lifecycle Management
• Business Flows
• Order to Cash Pre-Built Integration: Order Fallout Management
• Business Flows
• Order to Cash Pre-Built Integration: Architecture
• Order to Cash Pre-Built Integration Application Role: Siebel CRM
• Order to Cash Pre-Built Integration Application Role: OSM
• Order to Cash Siebel CRM and BRM Pre-Built Integration Option: Business
• الفوائد
• Summary
• Quiz

Design Time Configuration

• Objectives
• OLM and OFM: Design Time Configuration Overview
• Configuring Siebel CRM for OLM
• Configuring Siebel CRM for OFM
• Configuring OSM
• Configuring BRM
• Configuring Oracle Fusion Middleware
• Configuring Oracle AIA for OLM
• Configuring Oracle AIA for OFM
• Setting Properties in the AIAConfigurationProperties.xml File
• Setting the Standard Properties in the AIAConfigurationProperties.xml File
• Setting the AIAConfigurationProperties.xml File Properties for OLM
• Setting the AIAConfigurationProperties.xml File Properties for OLM Services
• Configuring Domain Value Maps (DVMs): Overview
• Configuring DVMs for OLM
• Sales Order Status DVM
• Configuring Cross-References: Overview
• Configuring Cross References for OLM
• Delivered Routing Rules
• Integration Points
• Summary
• Quiz
• Practice 3: Verifying the Installation

Orders and Order Processing

• Objectives
• Product Offerings
• Product Model and Mapping
• Oracle Communications Order and Service Management (OSM) Mandatory Attribute
• Mappings
• Order Line-to-Product Specification Mapping
• Mapping Customer Order Lines to Fulfillment Flows
• Introduction to Orders
• Orders
• Order Components
• Order Types
• New Order
• First-Time Purchase Order
• Change Order
• Revision Order
• Follow-On Order
• Future-Dated Order
• Cancel Order
• Order Processing
• Order Capture: Overview
• Order Capture: Functional Flow
• Order Capture: Fulfillment Modes
• Qualify Order Subflow: TSQ
• Qualify Order Subflow: Functional Flow
• Deliver Order Subflow: Fulfillment Processing
• Deliver Order Subflow: Functional Flow
• Order Priority
• Cross-Order Dependencies
• Order Status Management
• Order Status Attributes
• Adding Extra Order Status Attribute Values
• Preserving Order Status Attribute Values
• Optimizing Order Status Change Propagation
• Status Attribute Design: Guidance Summary
• Summary
• Quiz

Billing Features

• Objectives
• Balance Groups
• Balance Groups: Concepts
• Service-Level Balance Groups: Functionality
• Service-Level Balance Groups: Configuration
• Service-Level Balance Groups: Methodology
• Service-Level Balance Groups: Tracking Services Separately at Run Time
• Service-Level Balance Groups: Multiple Billing Profiles at Run Time
• Service-Level Balance Groups: Service Transfer at Run Time
• Service-Level Balance Groups: Example of Service Transfer at Run Time
• Single-Phase Billing
• Two-Phase Billing
• Supporting Single Phase and Two-Phase Billing
• When to Use Single-Phase Billing
• When to Use Two-Phase Billing
• Time-Based Offerings
• When a Time-Based Offering Is Purchased in an Order
• Friends and Family
• Promotion on Invoice
• One-Time or Penalty Charges
• Summary
• Quiz

Order Lifecycle Management (OLM): Overview

• Objectives
• Order Lifecycle Management
• Order Lifecycle Management: Methodology
• Order Lifecycle Management: Functional Flow
• OLM Business Flows
• Use Case: Overview
• Use Case: Create Account
• Use Case: Select Promotions
• Use Case: Order Capture
• Use Case: Account Synchronization
• Use Case: Billing Synchronization
• Use Case: Balance Groups
• Use Case: Cross-References
• Summary
• Quiz

“Query Product Classes” Business Flow

• Objectives
• “Query Product Classes” Business Flow
• Overview
• High-Level Tasks
• All Tasks
• Siebel CRM Product Administrator Tasks
• Design Studio Cartridge Developer Tasks
• Querying Product Classes from Design Studio
• Querying Product Classes and Associated Attributes from Design Studio
• Effective Dates at Design Time
• Effective Dates at Run Time
• Business Flow Implementation: Overview
• Resources Used: Siebel CRM Services
• Resources Used: Industry Oracle AIA Components
• Services Provided
• QueryProdClassAndAttributesSCEReqCommsABCSImpl
• QueryClassificationListSiebelCommsProvABCSImpl
• QuerySpecificationListSiebelCommsProvABCSImpl
• QuerySpecificationValueSetListSiebelCommsProvABCSImpl
• Implementation Flow
• Summary
• Quiz
• Practice 7: “Query Product Classes” Business Flow

“Process Sales Order Fulfillment” Business Flow

• Objectives
• Overview
• Order Lifecycle Management: Functional Flow
• Business Flow Implementation
• Siebel CRM Service
• Industry Oracle AIA Components
• Services Provided
• ProcessSalesOrderFulfillmentSiebelCommsJMSConsumer
• ProcessSalesOrderFulfillmentSiebelCommsReqABCSImpl
• ProcessSalesOrderFulfillmentOSMCFSCommsJMSProducer
• “Process Sales Order Fulfillment” Business Flow
• Summary
• Quiz
• Practice 8: Create Customer and New Order

“Synchronize Fulfillment Order Billing Account” Business Flow

• Objectives
• Overview
• Interfacing Orders to Create Customer Data in the BRM Integration Flow
• Interfacing Customer Data to Billing
• Business Flow Implementation: Overview
• Customer Management Process Integration Services
• BRM Services
• Industry Oracle AIA Components
• Services Provided
• ProcessFulfillmentOrderBillingAccountListOSMCFSCommsJMSConsumer
• CommsProcessFulfillmentOrderBillingAccountListEBF
• Customer Account Creation in BRM
• Paying Hierarchy
• CommsProcessBillingAccountListEBF
• ProcessFulfillmentOrderBillingAccountListOSMCFSCommsJMSProducer
• Interfacing Orders to Create Customer Data in the BRM Integration Flow
• Summary
• Quiz
• Practice 9: Change Order

“Bill Fulfillment Order” Business Flow

• Objectives
• Overview
• Interfacing Orders to BRM: Creating and Updating Service Instances
• Interfacing Orders to BRM: Communicating Pricing Information
• Interfacing Orders to BRM: Communicating One-Time and Penalty Charges
• Interfacing Orders to BRM: Communicating Price or Discount Overrides
• Interfacing Orders to BRM: Communicating Service Identifiers
• Interfacing Orders to BRM: Communicating Price Lists
• Interfacing Orders to BRM: Communicating Siebel CRM Promotion
• Information
• Interfacing Orders to BRM: Rolling Back Transactions
• Business Flow Implementation: Overview
• BRM Services
• Industry Oracle AIA Components
• Services Provided
• ProcessFulfillmentOrderBillingOSMCFSCommsJMSConsumer
• ProcessFulfillmentOrderBillingBRMCommsProvABCSImpl
• ProcessFulfillmentOrderBillingBRMCommsAddSubProcess
• ProcessFulfillmentOrderBillingBRMCommsMoveAddSubProcess
• ProcessFulfillmentOrderBillingBRMCommsSuspendResumeSubProcess
• ProcessFulfillmentOrderBillingBRMCommsUpdateSubProcess
• ProcessFulfillmentOrderBillingBRMCommsDeleteSubProcess
• ProcessFulfillmentOrderBillingResponseOSMCFSCommsJMSProducer
• Interfacing Orders to Create Transaction Data in BRM
• Summary
• Quiz
• Practice 10: Revision Order

“Provision Order” and “Update Fulfillment Order” Business Flows

• Objectives
• Order Provisioning
• Creating Provisioning Orders
• Updating Fulfillment Orders
• Business Flow Implementation: Overview
• Industry Oracle AIA Components
• Services Provided
• ProcessProvisioningOrderOSMCFSCommsJMSConsumer
• ProcessProvisioningOrderOSMPROVCommsJMSProducer
• ProcessFulfillmentOrderUpdateOSMPROVCommsJMSConsumer
• ProcessFulfillmentOrderUpdateOSMCFSCommsJMSProducer
• OSM COM−to−OSM SOM Provisioning Sequence
• Summary
• Quiz
• Practice 11: Follow-On Order

“Update Sales Order” Business Flow

• Objectives
• “Update Sales Order” Process Integration: Overview
• Updating Sales Order Data
• Creating and Updating Installed Assets in Siebel CRM
• Updating Sales Order Status
• Real-Time Order Status Updates
• Order Status Transition Flow
• Business Flow Implementation: Overview
• Business Flow Resources Used: Siebel CRM Services
• Industry Oracle AIA Components
• Services Provided
• UpdateSalesOrderOSMCFSCommsJMSConsumer
• UpdateSalesOrderSiebelCommsProvABCSImpl
• “Update Sales Order” Business Flow: Sequence
• Summary
• Quiz
• Practice 12: Promotion Downgrade

Order Fallout Management

• Objectives
• Order Fallout Management: Overview
• Order Processing Error Types
• Order Fallout Detection Subprocess
• Enriching the Order Fallout Fault Message
• Enriched Fault Message
• Order Fallout Detection Subprocess Flow
• Initiating the Appropriate “Create Trouble Ticket” Business Flow
• Order Fallout Notification Subprocess Flow
• Order Correction
• Order Correction Based on Fault Type
• Order Fallout Management Process Integration: Business Flows
• Create and Manage Trouble Ticket from OSM: Overview
• Functional Flow
• Assumptions and Constraints
• Create and Manage Trouble Ticket from OSM Implementation
• CreateFaultNotificationLFCommsJMSConsumer
• Integration Flows
• Order Failure Notification to OSM Integration Flow
• AIAOrderFalloutJMSBridgeService
• CreateOrderFalloutNotificationOSMCFSCommsJMSConsumer
• CreateOrderFalloutNotificationOSMCFSCommsProvImpl
• CreateOrderFalloutNotificationOSMCFSCommsJMSProducer
• Order Failure Notification to OSM: Sequence
• Create Trouble Ticket in Siebel CRM from OSM Integration Flow
• CreateTroubleTicketOSMCFSCommsJMSConsumer
• CreateTroubleTicketSiebelCommsProvABCSImpl
• CreateTroubleTicketRespOSMCFSCommsJMS Producer
• Create Trouble Ticket in Siebel CRM from OSM: Sequence
• Update Trouble Ticket in Siebel CRM from OSM: Industry Oracle AIA
• Components
• Update Trouble Ticket in Siebel CRM from OSM: Siebel CRM Services
• Update Trouble Ticket in Siebel CRM from OSM: Integration Flow
• UpdateTroubleTicketOSMCFSCommsJMS Consumer
• UpdateTroubleTicketSiebelCommsProvABCSImpl
• Update Trouble Ticket in Siebel CRM from OSM: Sequence
• Summary
• Quiz
• Practice 13: Order Fallout Management

Order Lifecycle Management (OLM) and Order Fallout Management (OFM) Technologies

• Objectives
• Exception Handling: Overview
• Exception Handling: Implementation
• Roles
• Error Messages for OLM
• Handling Error Notifications Through OFM
• Using Error Types to Control Responses to Order Fallout
• Extending Error Codes
• Handling Business Errors
• Transaction Management
• Extensions to Participating Applications
• Queues
• Queues List
• Oracle Mediator Resequencer
• Session Pool Manager (SPM)
• Summary
• Quiz

Course Summary

• Course Summary
• “Order to Cash” Pre-Built Integration
• Order Lifecycle Management
• Order Fallout Management
• Course Assessment