(25D) Oracle SCM Cloud: Service Logistics Implementation

Oracle Fusion Service Logistics Overview

• Learning Objectives
• Overview of Oracle Fusion Service Logistics
• Service Logistics Business Processes
• Service Logistics: Tasks Overview
• Integration with Oracle Fusion Service
• Support for Third Party Service Requests and Work Orders
• Integration with Oracle Field Service
• Summary

Reviewing Data Setup in Related Oracle Cloud Applications

• Learning Objectives
• Oracle Related Applications: Prerequisites
• Oracle Related Applications: Features Setup
• Oracle Related Applications Setup
• Oracle Related Applications: Additional Setup
• Summary

Integrating Oracle Fusion Service Logistics with Oracle Field Service

• Learning Objectives
• Benefits of Service Logistics and Field Service Integration
• Service Logistics and Oracle Field Service Integration
• Configure Service Logistics
• Configure Field Service
• Field Service Integration
• Summary

Enabling Service Logistics Functionality for Users

• Learning Objectives
• Overview of Service Logistics
• Enabling the Functional Areas for Service Logistics
• Setting Up the Navigator to Access the Service Logistics Landing Page
• Creating Users for Service Logistics
• Overview of Assigning Privileges and Data Security Policies to Job Roles
• Job Roles, Privileges, and Data Security Policies Relationship – Example
• Predefined Job and Duty Roles in Service Logistics
• Service Logistics Users: Roles and Privileges (1 of 30)
• Service Logistics Users: Roles and Privileges (2 of 30)
• Service Logistics Users: Roles and Privileges (3 of 30)
• Service Logistics Users: Roles and Privileges (4 of 30)
• Service Logistics Users: Roles and Privileges (5 of 30)
• Service Logistics Users: Roles and Privileges (6 of 30)
• Service Logistics Users: Roles and Privileges (7 of 30)
• Service Logistics Users: Roles and Privileges (8 of 30)
• Service Logistics Users: Roles and Privileges (9 of 30)
• Service Logistics Users: Roles and Privileges (10 of 30)
• Service Logistics Users: Roles and Privileges (11 of 30)
• Service Logistics Users: Roles and Privileges (12 of 30)
• Service Logistics Users: Roles and Privileges (13 of 30)
• Service Logistics Users: Roles and Privileges (14 of 30)
• Service Logistics Users: Roles and Privileges (15 of 30)
• Service Logistics Users: Roles and Privileges (16 of 30)
• Service Logistics Users: Roles and Privileges (17 of 30)
• Service Logistics Users: Roles and Privileges (18 of 30)
• Service Logistics Users: Roles and Privileges (19 of 30)
• Service Logistics Users: Roles and Privileges (20 of 30)
• Service Logistics Users: Roles and Privileges (21 of 30)
• Service Logistics Users: Roles and Privileges (22 of 30)
• Service Logistics Users: Roles and Privileges (23 of 30)
• Service Logistics Users: Roles and Privileges (24 of 30)
• Service Logistics Users: Roles and Privileges (25 of 30)
• Service Logistics Users: Roles and Privileges (26 of 30)
• Service Logistics Users: Roles and Privileges (27 of 30)
• Service Logistics Users: Roles and Privileges (28 of 30)
• Service Logistics Users: Roles and Privileges (29 of 30)
• Service Logistics Users: Roles and Privileges (30 of 30)
• Assign Data Security Policies to Job Roles
• Data Security Policies (1 of 6)
• Data Security Policies (2 of 6)
• Data Security Policies (3 of 6)
• Data Security Policies (4 of 6)
• Data Security Policies (5 of 6)
• Data Security Policies (6 of 6)
• Oracle Transactional Business Intelligence (OTBI) Reports
• REST Services Privileges
• Demo for Lesson 4: Navigating to the Service Logistics Functional Area
• Navigating to the Service Logistics Functional Area
• Summary
• Practice 4-1: Creating Users for Service Logistics

Setting Up Stocking Locations

• Learning Objectives
• Stocking Locations – Overview
• Setting Up Stocking Locations
• Assigning Stocking Locations
• Summary
• Practice 5-1: Setting Up Stocking Locations

Managing Field Service Technicians

• Learning Objectives
• Overview
• Prerequisite: Stocking Locations to Field Service Technicians
• Assigning Stocking Locations to Field Service Technicians
• Editing Stocking Locations Assigned to Field Service Technicians
• Summary
• Practice 6-1: Assigning Stock Locations to Field Service Technicians

Setting Up Billing Types and Service Activities

• Learning Objectives
• Understanding Billing Types
• Using Billing Types in Service Logistics
• Adding Billing Types in Service Logistics
• Assigning Billing Types to Billing Categories
• Adding Billing Types to Items
• Understanding Service Activities
• Using Service Activities in Service Logistics
• Setting Up Service Activities
• Assigning a Service Activity to a Billing Type
• Summary
• Practices for Lesson 7: Overview

Setting Up the Posting of Field Service Charges

• Learning Objectives
• Posting of Field Service Charges in Service Logistics – Overview
• Automatic Posting of Field Service Charges – Process Flow
• Prerequisites: Automatically Post Field Service Charges
• Setting Up Automatic Processing Rules for Field Service Charges
• Setting Up Custom Processing Rules for Field Service Charges
• Prerequisites: Custom Processing Rules to Post Field Service Charges
• Summary

Creating Return Routing Rules

• Learning Objectives
• Return Routing Rules – Overview
• Creating Return Routing Rules
• Prerequisite Tasks
• Managing Geographies
• Managing Shipping Zones
• Summary
• Practices for Lesson 9: Creating Return Routing Rules

Setting Up Lookups

• Learning Objectives
• Service Logistics Lookups (1 of 6)
• Service Logistics Lookups (2 of 6)
• Service Logistics Lookups (3 of 6)
• Service Logistics Lookups (4 of 6)
• Service Logistics Lookups (5 of 6)
• Service Logistics Lookups (6 of 6)
• Order Management Lookups: Item Master
• Using the Document Type Lookup to Create Custom Document Types
• Document Type Lookups (1 of 4)
• Document Type Lookups (2 of 4)
• Document Type Lookups (3 of 4)
• Document Type Lookups (4 of 4)
• Managing Lookups and Lookup Codes for Service Logistics
• Enabling Support for Third-Party Work Objects
• Enabling Support for Business Intelligence Publisher
• Demo 10-1: Enabling Support for Third-Party Work Objects
• Summary
• Practice 10-1: Viewing Lookups

Managing Profile Options

• Learning Objectives
• Listing of Service Logistics Redwood Profile Options
• Listing of Service Logistics Profile Options
• Listing of Additional Service Logistics Profile Options
• Summary

Setting Up the Service Logistics Parts Search Program

• Learning Objectives
• Service Logistics Parts Search Program – Overview
• Service Logistics Parts Search Program – Benefits
• Configuring the Parts Search Program and Parts Search Window
• Setting Up Parts Search Program – Parts Supply Chain
• Configuring the Parts Search Window
• Configuring Part Searches by Source Object: Oracle Fusion Service Requests
• Configuring Parts Searches by Source Object: Oracle Fusion Work Orders
• Configuring Parts Searches by Source Object: Field Parts Replenishment
• Configuring Parts Searches by Source Object: Third Party Objects
• Summary

Setting Up Depot Repair

• Learning Objectives
• Using Depot Repair – Overview
• Service Logistics-Depot Repair Integration
• Depot Repair Process Flow
• Setting Up Depot Repair: Prerequisites
• Setting Up Depot Repair: Process Flow
• Depot Repair Setup for Maintenance Work Orders
• Depot Repair: Additional Setup Considerations
• Summary

Setting Up the Field Service Preventive Maintenance Workflow for Customer Assets

• Learning Objectives
• Understanding Field Service Preventive Maintenance for Customer Assets
• Preventive Maintenance Tasks for Customer Assets – Process Flow
• Setting Up the Field Service Preventive Maintenance Workflow for Customer Assets
• Summary

Integrating with Oracle Projects

• Learning Objectives
• Service Logistics and Oracle Projects
• Setting Up the Integration
• Summary

Using Flexfields to Capture Debrief and Part Requirement Information

• Learning Objectives
• Setting Up Custom Attributes
• Managing Flexfields
• Summary

Using Reports and Analytics

• Learning Objectives
• Using Oracle Transactional Business Intelligence
• Creating Service Logistics Reports
• Summary