Oracle BPM 12c: Essentials Ed 1

Course Overview

• Objectives
• Course Target Audience
• Course Description
• Course Objectives
• Suggested Class Schedule: Day One
• Suggested Class Schedule: Day Two
• Suggested Class Schedule: Day Three
• Suggested Class Schedule: Day Four
• Suggested Class Schedule: Day Five
• Important Acronyms Used in This Course
• Summary

The BPM Life Cycle and the Oracle BPM Suite

• Objectives
• Agenda
• Business Process: Definition
• Loan Process: Submit an Application (Loan Officer)
• Loan Process: Review the Loan Application (Loan Processor)
• Loan Process: Determine the Applicant’s Credit Rating (Web Service)
• Loan Process: Route the Application Appropriately (Business Rule)
• Loan Process: Review the Application (Underwriter)
• Loan Process: If Approved, Disburse the Loan (System Process)
• Loan Process: Handle Exceptions (Loan Administrator)
• Characteristics of a Business Process
• A Business Process: More Than a Diagram
• Real-World Challenges
• Real-World Business Processes
• Real-World Business Process Management
• Business Process Management: Definition
• BPM Benefits: Agility, Visibility, Efficiency
• Additional BPM Benefits
• Which Processes to Manage?
• Process Selection: Benefits and Inhibitors
• Common Candidates for BPM
• Business Process Management: Summary
• Quiz
• Agenda
• The BPM Life Cycle
• Quiz
• Agenda
• Oracle BPM Goals
• What Is Service-Oriented Architecture?
• مجموعة أوراكل إس أو إيه
• Oracle BPM Suite: Layered Over SOA Suite
• The BPM Life Cycle and the Oracle BPM Suite
• A Shared Process Model: What You Model Is What You Execute
• Business Process Composer: User-Friendly Process Modeling
• BPM Studio: IDE
• Business Process Workspace: Participating, Process Tracking, Supervising
• Business Process Workspace: Business Agility and Control
• Mobile Support: Highly Productive Work Interfaces
• Business Process Workspace: Monitoring
• Oracle Business Activity Monitoring (BAM)
• Leveraging Existing Models
• Collaborative Modeling
• Progressive Refinement of One Model, and Business-IT Collaboration
• Playing the Process
• Complex Human Workflows
• Task Forms
• Complex Business Rules
• Simplified Actionable Business Architecture
• BPM for Highly Structured Processes
• What About Less Structured Processes?
• Case-Based Process Flow: Second Example
• Adaptive Case Management
• Solution Accelerators: Ready-to-Deploy BPM Applications and Case Models
• Sample Solution Accelerator Artifacts
• Solution Accelerators (BPM 11.1.1.7.3)
• Real-Time End-to-End Process Visibility
• Full-Palette BPM: Unified Platform for BPM and Adaptive Case Management
• Oracle BPM Goals (Revisited)
• Quiz
• Agenda
• LoanApplication: Creating the Initial Process Model
• LoanApplication: Adding a Role, Branching, Multiple Outcomes
• LoanApplication: Implementing
• LoanApplication: Invoking Other Processes
• LoanApplication: Handling Errors
• LoanApplication: Capturing Custom Metrics
• LoanApplication: Creating BAM Dashboards Based on Built-in and
• Custom Metrics
• LoanApplication: Rolling Metrics Up to a Process Criticality Report
• (BA Project)
• Applying These Concepts to Your Job
• Summary

Creating Business Architecture Projects

• Objectives
• Agenda
• The BPM Life Cycle
• Business Architecture: A Blueprint of the Enterprise
• Business Process Analysis: Process Decomposition
• Goals, Objectives, and Strategies: Strategy Models
• Enterprise Maps
• Value Chain Models
• Linking from an Enterprise Map to a BPM Process
• Metrics and Measures: Key Performance Indicators
• Process Criticality Report: KPI Rollups
• Impact Analysis Report: Organization
• Quiz
• Agenda
• Starting WebLogic Server
• Logging In to Business Process Composer
• Business Process Composer: Welcome Page
• What Is a Space?
• Creating a Space
• Adding Participants
• Practice 3-1: Creating a Space and Adding Participants
• Agenda
• Creating a BA Project
• BA Project Home Page
• Creating an Enterprise Map
• Creating a Value Chain Model
• Creating a Strategy Model
• Linking and Navigating
• Practice 3-2: Importing and Modifying a Business Architecture Project
• Practice 3-2: Debriefing
• Agenda
• Two Types of BA Reports (Review)
• Creating Organization Units in BA
• Associating BA Assets with Organization Units
• Generating Report Data
• Displaying an Impact Analysis Report
• Practice 3-3: Displaying and Analyzing an Impact Analysis Report
• Summary

Modeling a Process Using Oracle Business Process Composer

• Objectives
• The Business Architecture Project: Before and After
• The BPM Life Cycle
• Agenda
• An Oracle BPM Project
• Creating an Oracle BPM Project
• Project Home Page for a New BPM Project
• Creating a BPM Process
• A Newly Created BPM Process
• Quiz
• Agenda
• Case Study: First Pass
• User Tasks, Swimlanes, and Roles
• BPMN Component Palette (Business Process Composer)
• Practice 4-1: Creating a Simple Process
• Practice 4-1: Debriefing
• Agenda
• Gateways
• Exclusive Gateway: An Example (Loop)
• Conditional and Default Transitions
• Service Tasks and Business Rules
• Agenda
• Saving a Project
• Publishing a Project
• Practice 4-2: Adding Gateways and Other Types of Tasks
• Practice 4-2: Debriefing
• Summary

Documenting BPM Projects

• Objectives
• The Process: Before and After
• Agenda
• End-User Documentation
• Internal Documentation
• Process Reports (Business Process Composer)
• Agenda
• Graphical View
• Graphical View: Notes
• Graphical View: End-User and Internal Documentation
• Graphical View: Business Properties
• Quiz
• Practice 5-1: Adding Documentation by Using the Graphical View
• Agenda
• Narrative View
• Narrative View: Editing a Section
• Narrative View: Modifying the Process Model
• Quiz
• Practice 5-2: Using the Narrative View
• Practice 5-2: Debriefing
• Agenda
• Running Process Reports
• Detailed Business Process Report
• RACI Report
• Data Objects Report
• Practice 5-3: Running Process Reports
• Summary

Collaborating on BPM Projects

• Objectives
• The Process So Far
• The BPM Life Cycle
• Agenda
• Setting Privileges for a Space
• Setting Privileges for a BPM Project
• Collaboration and Locking Among Business Process Composer
• Team Members
• Real-Time Display: Who Else Is Viewing or Editing the Project?
• Viewing Latest Changes
• Snapshots
• Quiz
• Practice 6-1: Collaborating with Other Business Process Composer Users
• Agenda
• Sharing Projects by Using PAM
• Starting Oracle BPM Studio (JDeveloper)
• Oracle BPM Studio Start Page
• Creating a BPM Application
• Creating a BPM Project in the New Application
• Opening the Process Asset Manager Navigator
• Creating a User-Specific PAM Connection
• Checking Out a BPM Project
• Collaboration Between BPM Studio and Business Process Composer Users
• BPM Studio: Editing a BPM Project
• BPM Studio: History
• BPM Studio: Snapshots
• BPM Studio: Publishing a Project
• Quiz
• Practice 6-2: Collaborating with BPM Studio Users
• Practice 6-2: Debriefing
• Practice 6-2: Debriefing (Process Model)
• Agenda
• Business Process Composer: Importing a BPM Project into a Space
• Business Process Composer: Importing a Process Model into a BPM Project
• Business Process Composer: Exporting a BPM Project
• BPM Studio: Importing and Exporting BPM Projects
• BPM Studio: Importing a Process Model
• Quiz
• Summary

Creating and Using Data Objects

• Objectives
• The Process So Far
• The BPM Life Cycle
• Validating the Project
• Agenda
• Goal: Determine Data Needs and How to Pass Data from One Component to Another
• Handling Information in a Process
• Process Instance
• Tokens
• BPM Processes and Information
• Small Group Exercise
• Data Objects
• Basic Versus Complex Data Objects
• LoanApplication: Sample Data Objects
• Arguments
• Data Object Scope
• Lifespan
• Access
• Agenda
• BPM Studio: Creating a Data Object with a Simple Data Type
• Business Process Composer: Creating a Data Object with a Simple Data Type
• Creating a Data Object with a Complex Data Type
• BPM Studio: Creating a Business Object
• BPM Studio: Creating a Data Object with a Complex Data Type
• Business Process Composer: Creating a Business Object
• Business Process Composer: Creating a Data Object with a Complex
• Data Type
• Naming Conventions
• Quiz
• Agenda
• Data Objects to Be Created for Gateway Branching
• Configuring an Exclusive Gateway: One Conditional Branch
• Configuring an Exclusive Gateway: More Than One Conditional Branch
• Practice 7-1: Creating and Using Data Objects
• Practice 7-1: Debriefing (1)
• Practice 7-1: Debriefing (2)
• Summary

Implementing User Tasks

• Objectives
• The Process So Far
• Focus: Implementing the Three User Tasks
• The BPM Life Cycle
• Agenda
• Human Interaction in a Business Process
• User Tasks (Interactive Activities)
• Human Tasks
• Role of the Human Workflow Engine
• Patterns in Human Workflow
• Out-of-the-Box Human Task Patterns
• Defining a Human Workflow: Who and How
• Human Tasks: Four Participant Types
• Human Tasks: Routing
• Human Tasks: Title, Priority, and Possible Outcomes
• Task Forms
• Quiz
• Agenda
• Implementing User Tasks: Steps
• Implementing User Tasks: This Section
• Business Process Composer: Creating a Human Task
• Human Task Editor in Business Process Composer: Basic View
• Human Task Editor in Business Process Composer: Routing Slip View
• Human Task Editor in Business Process Composer: Data View
• BPM Studio: Creating a Human Task by Using the BPMN
• Design Editor (1 of 2)
• BPM Studio: Creating a Human Task by Using the BPMN
• Design Editor (2 of 2)
• BPM Studio: Enhancing the Human Task in the SOA Human Task Editor
• (General View)
• BPM Studio: Enhancing the Human Task in the SOA Human Task Editor
• (Data View)
• BPM Studio: Enhancing the Human Task in the SOA Human Task Editor (Assignment View)
• SOA Human Task Editor: Other Views
• Quiz
• Practice 8-1 Overview: Creating Human Tasks
• Practice 8-1: Debriefing
• Agenda
• Implementing User Tasks: Where Are We?
• Oracle BPM Task Forms
• BPM Studio: Creating ADF Task Forms
• Business Process Composer: Two Approaches to Creating Web Forms
• Form-First Workflow
• Form-First: Creating a Web Form and Opening It for Editing
• Form-First: Sample Blank Form
• Adding Controls to the Web Form
• Sample Web Form Design Elements
• Customizing Web Form Properties
• Customizing Web Form Control Properties
• Creating Form Rules
• Testing the Web Form
• Associating the Web Form to a Human Task
• Resulting Business Object and Task Data
• Data-First Workflow
• Creating a Human Task
• Defining Task Data
• Creating a Web Form for the Human Task
• Adding Web Form Controls to the Web Form
• Finalizing the Web Form
• Quiz
• Practice 8-2 Overview: Creating Task Forms
• Practice 8-2: Debriefing
• Agenda
• Implementing User Tasks: Where Are We?
• Small Group Exercise
• Underwriter Review: What Data Needs to Be Mapped?
• Creating the Necessary Data Objects
• Opening the Data Association Editor
• Data Associations in Business Process Composer
• Data Associations in BPM Studio: Input
• Data Associations in BPM Studio: Output
• Capture Loan Request: Sample Data Mapping
• Review Loan Application: Sample Data Mapping
• Quiz
• Practice 8-3 Overview: Mapping Data
• Summary

Implementing Business Rule Tasks

• Objectives
• Focus: Implementing the Credit Rules Business Rule Task
• The BPM Life Cycle
• Agenda
• What Are Business Rules? (Review)
• Oracle Business Rules Technology: Automating Business Rules
• Business Rules: Design Time and Run Time
• A Simple Business Rule
• A More Complex Rule
• LoanProcess: Credit Rules
• Role of the Business Rules Engine
• Input and Output of the Business Rule
• Anatomy of a Business Rule
• Global Variables in a Business Rule
• Value Sets
• Value Set Editor
• Rule Sets
• Rule Sets: General Rules
• Rule Sets: Decision Tables
• IF/THEN Rules Versus Decision Tables
• Rule Sets: Verbal Rules
• Quiz
• Agenda
• Steps
• Creating the Required Business Objects and Data Objects
• Creating a Business Rule in Business Process Composer
• Configuring the Business Rule: Defining Globals and Value Sets
• Configuring the Business Rule: Defining Rule Sets
• Ensuring that the Business Rule Is Associated with the Business Rule Task
• Mapping Data Between the Process and the Business Rule
• (Data Associations)
• Configuring Other Process Components
• Quiz
• Exporting a Decision Table to Microsoft Excel
• Sample Exported Decision Table
• Importing a Revised Decision Table from Microsoft Excel
• Editing Business Rules at Run Time: Oracle SOA Composer
• Best Practices: Enabling Business Users to Customize Rules
• Practice 9-1: Preparation (1)
• Practice 9-1: Preparation (2)
• Practice 9-1: Implementing Business Rule Tasks
• Practice 9-1: Debriefing (1)
• Practice 9-1: Debriefing (2)
• Practice 9-1: Debriefing (3)
• Summary

Implementing Service Tasks

• Objectives
• Focus: Implementing the Service Tasks
• The BPM Life Cycle
• Agenda
• Service Component Architecture
• Elements of a SOA Composite Application
• Oracle Adapters (Binding Components)
• Adapter Services
• Service Tasks
• Three Views of a Simple Service Task
• Implementing Service Tasks: Steps
• Quiz
• Agenda
• Creating a Service or Reference
• Creating a File Adapter as an External Reference
• Configuring the File Adapter as an External Reference
• SOA Composite Application with File Adapter as an External Reference
• Creating a File Adapter as an Exposed Service
• SOA Composite Application with File Adapter as an Exposed Service
• Exposing a Component of the Composite as an External Service
• Implementing Service Tasks: Steps
• Binding the Service Task to the Service or Reference
• Mapping Data
• The SOA Composite Application After Binding the DisburseLoan
• External Reference
• Quiz
• Practice 10-1: Implementing Service Tasks
• Practice 10-1: Debriefing (1)
• Practice 10-1: Debriefing (2)
• Practice 10-1: Debriefing (3)
• Summary

Playing the Process

• Objectives
• The BPM Life Cycle
• What Is Process Player?
• Enabling Process Player
• Steps for Using Process Player
• Initiating Process Player: Two Ways
• Mapping Users and Groups to Process Roles
• Process Player User Interface
• Playing the Process: Initiating a Process Instance
• Playing the Process: Playing an Initiator User Task
• Playing the Process: Completing and Submitting a Form
• Playing the Process: Determining Which Path Is Taken
• Playing the Process: Approving and Rejecting
• Playing the Process: Other Flow Objects
• Creating Multiple Instances
• Playing a BPM Project with Multiple Processes
• Quiz
• Practice 11-1: Playing the Process
• Practice 11-1: Debriefing
• Summary

Deploying the Process

• Objectives
• Agenda
• The BPM Life Cycle
• What Is Deployment?
• Ways to Deploy Oracle BPM Projects
• Agenda
• Deploying from Business Process Composer
• Quiz
• Agenda
• BPM Studio Connections to WebLogic Server
• Steps for Defining an Application Server Connection
• Defining an Application Server Connection
• BPM Studio: Deploying a BPM Project
• BPM Studio: Deployment Log
• Quiz
• Practice 12-1: Deploying a BPM Project
• Summary

Participating in a Running Process

• Objectives
• Agenda
• The BPM Life Cycle
• Participating in a Process
• Launching and Logging In to Oracle Business Process Workspace
• Business Process Workspace Home Page (Example)
• Tasks > Views > Administrative Tasks
• Case Management
• Process Tracking Page
• Standard Dashboards, Custom Dashboards, and Process Monitoring
• Activity Guides
• Reports
• Administration: Roles
• Quiz
• Agenda
• Customizing the Task List
• Setting Preferences: Rules
• Custom Pages
• Administrators: Customizing the Workspace
• Quiz
• Agenda
• LoanProcess (Review)
• Credit Rating and Credit Rules
• Loan Officer: Logging In and Initiating the Loan Process
• Loan Officer: Submitting a Loan Application
• Loan Processor: Reviewing the Loan Application
• Underwriter: Performing the Underwriter Review
• Loan Is Disbursed
• Practice 13-1: Participating in a Running Process
• Practice 13-1: Debriefing
• Summary

Using Additional BPMN Flow Objects

• Objectives
• BPMN 2.0
• BPMN Building Blocks
• Agenda
• Types of Tasks: Non-Interactive
• Types of Tasks: Interactive
• Abstract Activities
• Service Tasks
• Send and Receive Tasks
• Notification Tasks
• Update Tasks
• Business Rule Tasks
• Script Tasks
• Quiz
• Types of Tasks (Review)
• Interactive Tasks (Review)
• Interactive Tasks: Manual Tasks
• Agenda
• Controlling Process Flow with Gateways
• Exclusive (XOR) Gateways
• Defining a Loop Using an Exclusive Gateway
• Inclusive (OR) Gateways
• Parallel (AND) Gateways
• Complex Gateways (Voting Pattern)
• Event-Based Gateways
• Gateway Summary
• Quiz
• Agenda
• BPMN Events
• Two Types of Events: Catch and Throw
• Start Events
• Multiple Start Events: Example
• End Events
• Multiple End Events: Example
• Quiz
• Intermediate Events
• Normal Flow: Using a Timer Catch Event to Add a Delay
• Normal Flow: Using Message Events for Asynchronous Invocation
• Boundary Events
• Timer Boundary Events: Non-Interrupting Versus Interrupting
• Quiz
• Practice 14-1: Using Additional BPMN Flow Objects
• Practice 14-1: Debriefing
• Summary

Communicating Between Processes

• Objectives
• The Process So Far
• Focus: Creating Other Processes and Calling Them from LoanProcess
• Agenda
• Synchronous Communication
• Asynchronous Communication with Callback (1)
• Asynchronous Communication with Callback (2)
• Asynchronous Communication Without Callback
• Quiz
• What Is a Peer Process?
• Using a Service Task to Call a Peer Process
• Using Message Throw and Catch Events to Call a Peer Process
• Using Send and Receive Tasks to Call a Peer Process
• Using a Signal Event to Broadcast to Multiple (Listening) Peer Processes
• Peer Process Communication: Summary
• Quiz
• Practice 15-1: Communicating with Peer Processes
• Practice 15-1: Debriefing
• Agenda
• What Is a Subprocess?
• Call Activity and Reusable Subprocesses
• Using a Call Activity to Call a Reusable Subprocess
• Embedded (Inline) Subprocesses
• Problem: Handling Concurrent Events
• Solution: Event Subprocesses
• Comparison of the Three Types of Subprocesses
• Synchronous and Asynchronous Processes: Summary
• Quiz
• Best Practices
• Practice 15-2: Communicating with Subprocesses
• Practice 15-2: Debriefing
• Summary

Handling Exceptions

• Objectives
• The Project So Far: Three Processes
• Focus: Error Handling
• Agenda
• Best Practices
• Designing Beyond the “Happy Path”
• Possible Issues (Two Examples)
• Handling Errors: Doing Nothing
• Handling Errors: Adding a Boundary Error Event and an Exception Flow
• Handling Errors: Adding an Error Event Subprocess
• Handling Errors: Using a Fault Policy
• Handling Errors: Catching Errors in Several Ways
• Handling Errors: Tradeoffs
• Handling Errors in Embedded Subprocesses
• Handling Errors in Reusable Processes
• Handling Errors in Synchronous Peer Processes
• Handling Errors in Asynchronous Peer Processes
• Agenda
• Business Exceptions Versus System Exceptions
• Creating a Business Exception
• Specifying the Errors to Catch
• Specifying the Error to Throw: Error End Event for an Embedded Subprocess
• Specifying the Error to Throw: Synchronous and Asynchronous Message Error End Events
• Attributes of System and Business Exceptions
• Mapping Error Data
• Putting It Altogether: Steps for Adding Boundary Error Events
• Putting It Altogether: Steps for Adding Error Event Subprocesses
• Policy-Driven Exception Handling
• Benefits of Using the Fault Management Framework
• Exception Handling: Best Practices
• Quiz
• Practice 16: Handling Exceptions
• Practice 16-1: Debriefing
• Practice 16-2 (Optional): Debriefing
• Practice 16-3 (Optional): Debriefing
• Summary

Monitoring the Process

• Objectives
• The BPM Life Cycle
• The Project So Far
• Focus: Capturing Default Process Metrics and Custom Business Indicators
• Agenda
• End-to-End Process Analytics
• Operational Analytics: Out-of-the-Box BAM Dashboards to Monitor
• Process Health
• Operational Analytics: Process Monitor (Business Process Workspace)
• End-to-End Process Analytics: Business Analytics
• Business Analytics: Model-to-Monitor
• Business Analytics: Business-Friendly Dashboard Design in Oracle BAM
• Composer
• Business Analytics: Value Chain KPI Heat Map
• End-to-End Process Analytics: Operational Intelligence
• Operational Intelligence: OEP Integration
• Operational Intelligence: Key Risk Indicators for Proactive Actions
• End-to-End Process Analytics: Strategic Analytics
• Strategic Analytics: BPM Process Reports in Oracle OBIEE
• Strategic Analytics: BI Reports Inside BAM Dashboard
• Oracle BPM Analytics: Enterprise-Grade Infrastructure
• Agenda
• Built-in Measures and Dimensions
• Using Built-in Metrics Only: Steps
• Sampling Points
• 1. Configure Sampling Points (Business Process Composer)
• 1. Configure Sampling Points (BPM Studio)
• 2. Configure the Data Targets (BPM Studio)
• 3. Deploy the Project
• 4a. Display the Process Monitor Dashboard
• Process Monitor Dashboard: Main View
• Process Monitor Dashboard: Activity Details
• Process Monitor Dashboard: Performance Graphs
• 4b. Display the Standard Dashboards
• Standard Dashboards
• Standard Dashboards: Displaying a Specific Dashboard
• Standard Dashboards: Drilling Down
• Sample “Workload per process” Dashboard
• Sample “Workload per participant” Dashboard
• Sample “Performance per participant” Dashboard
• Sample “Performance per process” Dashboard
• Quiz
• Practice 17-1: Using Process Monitor
• Agenda
• User-Defined Process-Specific Metrics
• Types of Business Indicators
• Counters
• Measures
• Dimensions
• Sample Dimensions
• Adding User-Defined Capture Points
• What Is Captured?
• Interval Start and Interval Stop: Sample Use
• Quiz
• Creating and Using Custom Metrics: Steps
• 1a. Define Measures, Dimensions, and Counters
• 2a. Configure Sampling Points
• 2b. Add Counter Marks
• 2c. Add Measurement Marks
• 3. Assign Values to Business Indicators
• 4. Configure the Data Targets (BPM Studio)
• 5. Deploy the Project
• 6. Configure Custom Dashboards (Oracle Business Process Workspace)
• 6. Configure Custom Dashboards (Oracle BAM Composer)
• Business Process Workspace: Three Types of Dashboards (Summary)
• Quiz
• Practice 17-2: Configuring Custom Metrics (Preparation)
• Practice 17-2: Configuring Custom Metrics
• Practice 17-2: Debriefing
• Summary

Creating Real-Time Dashboards Using BAM

• Objectives
• The BPM Life Cycle
• The Project So Far
• Focus: Building a BAM Dashboard with Two Views
• Agenda
• Business Analytics: Model-to-Monitor (Review)
• Out-of-the-Box BAM Dashboards to Monitor Process Health (Review)
• Process Summary
• Analysis of Open Processes
• Analysis of Closed Processes
• Bottleneck Analysis of Open Processes
• Process Summary at a Glance
• Process Dashboard for Process
• Trend Analysis for Process
• Task Trend Analysis for Process
• Process Activity Analysis
• BPM Process View
• BAM Composer: Business Friendly, Rich DVT
• OEP Integration: Continuous Query Language
• Key Risk Indicators and Alerts for Proactive Actions
• Strategic Analytics: BI Reports Inside BAM Dashboard
• Agenda
• BAM Security Roles
• Components in a BAM Project
• Steps to Create a BAM Dashboard
• 1. Logging In to BAM Composer as a User with the BAM Content Creator Role (Designer View)
• 2. Creating a BAM Project
• 3. Adding Process Data Objects to the Project
• 4. Creating a Blank Dashboard (1)
• 4. Creating a Blank Dashboard (2)
• 5a. Configuring Dashboard Views: Selecting the Type of Chart to Use (1)
• 5a. Configuring Dashboard Views: Selecting the Type of Chart to Use (2)
• 5b. Configuring Dashboard Views: Defining a Business Query
• 5c. Configuring Dashboard Views: Creating Filters
• Practice 18-1: Preparation
• Practice 18-1: Creating Real-Time Dashboards Using BAM
• Practice 18-1: Debriefing (Reflecting a Non-Final Version of the Dashboard)
• Summary

Surfacing KPIs in Business Architecture Reports

• Objectives
• The BPM Life Cycle
• The BA Project So Far
• Focus: Linking to LoanProcess
• Focus: Displaying Rolled-Up KPIs in a Process Criticality Report
• Agenda
• Linking from an Enterprise Map to a BPM Process (Review)
• Process Criticality Report: KPI Rollups (Review)
• Three Ways to Gather Key Performance Indicators (KPIs) for BA Reports
• Agenda
• Steps in Rolling KPIs Up from a BPM Process Model to Display in a Process Criticality Report
• Steps to Create KPIs in BPM Projects
• Creating a KPI in a BPM Project
• Sample KPIs in a BPM Project
• Creating a Rollup KPI in a Value Chain Step
• Sample KPI Rollups in a BA Project (Generic Loan Approval Value
• Chain Step)
• Sample KPI Rollups in a BA Project (Loan Application Value Chain Model)
• Generating and Displaying a Process Criticality Report
• Practice 19-1: Preparation
• Practice 19-1: Surfacing KPIs in BA Reports
• Practice 19-1: Debriefing
• Summary
• Where to Go for More Information
• BPM-Specific Resources
• BPM-Specific Social Media

Oracle Cloud

• Agenda
• What is Cloud?
• What is Cloud Computing?
• History – Cloud Evolution
• Components of Cloud Computing
• Characteristics of Cloud
• Cloud Deployment Models
• Cloud Service Models
• Industry Shifting from On-Premises to the Cloud
• Oracle IaaS Overview
• Oracle PaaS Overview
• Oracle SaaS Overview
• Summary

Oracle Process Cloud Service Overview

• Objectives
• Agenda
• Business Process
• A Business Process: More Than a Diagram
• Real-World Business Processes
• Process Automation
• Common Candidates for Process Automation
• Process Automation Benefits
• Agenda
• The Process Automation Life Cycle
• Agenda
• The Digital Business Challenge
• Demand for a New Process Automation Platform
• Why Process Cloud Service? Empowering Line of Business
• Introducing Oracle Process Cloud Service
• The Process Automation Life Cycle and the Oracle Process Cloud Service
• A Shared Process Model: What You Model Is What You Execute
• Business Process Composer: User-Friendly Process Modeling
• Workspace: Participating and Tracking
• Business Process Workspace: Business Agility and Control
• Summary