Oracle Session Monitor – Operations Monitor (Combo) Ed 1

Course Introduction

• Target Audience
• Course Objectives
• Course Duration And Content
• Tools for Lab Exercises

Operations Monitor

• Objectives
• Topics
• Topic: Introduction to the SM
• Oracle Communications Session Monitor (SM)
• OCSM – Layered Architecture
• OCSM – Implementation Architecture
• OCSM – Supported Protocols And Extensions
• OCSM – OM GUI
• OCSM GUI Requirements
• Topic: Introduction to the OM
• Accessing the OM GUI
• Viewing the OM GUI Layout
• Viewing the Dashboard
• Defining Alerts
• Capturing Traces
• Packet Inspector
• Differences Between Traces And Packet Inspector
• Running Apps for Reporting
• Scheduling Apps for Reporting
• Accessing Active Help
• Practice
• Topic: Monitoring User Service
• Accessing the Registrations Statistics
• Monitoring Registration Activities
• Monitoring Calls
• Viewing Message Flow of a Call
• Viewing Call Report
• Viewing Voice Quality of an Individual Call
• Viewing Voice Quality Details of an Individual Call
• Recording Media
• Downloading Recorded Media Streams to PCAP
• Monitoring Voice Quality Statistics
• Viewing Voice Quality Chart
• Viewing User Device Statistics
• Practice
• Topic: Monitoring Network Devices
• Monitoring Devices
• Viewing Device Map
• Monitoring Trunks And Devices with Prefixes
• Monitoring KPIs/Metrics
• Adding Average KPIs/Metrics
• Personalizing an IETF KPI/Metric
• Customizing Metrics
• Monitoring Probe Metrics And Fraud Prevention Metrics
• Synthetic KPIs
• Defining a Synthetic API
• Viewing Alerts on Synthetic KPIs
• Measuring KPIs/Metrics by Device
• Restricting the Scope of KPIs/Metrics
• Practice
• Topic: Tracking Subscribers And Link Quality
• Tracking Subscribers
• Tracking Subscribers by IP Addresses
• Tracking Link Quality
• Practice
• Topic: Introductions to CPM
• What is CPM?
• Where is CPM?
• Monitoring Diameter KPI/Metrics
• Monitoring Diameter Transactions
• Monitoring Devices for Diameter Transactions
• Searching IMSI
• Summary
• 1 Course Introduction
• Target Audience 1-2
• Course Objectives 1-3
• Course Duration And Content 1-4
• Tools for Lab Exercises 1-5
• 2 Installation And Platform Setup
• Objectives 2-2
• Topics 2-3
• Topic: Installing OCSM 2-4
• OCSM Hardware Requirements 2-5
• OCSM Software Requirements 2-6
• Installing OCSM 2-7
• Topic: Setting Up OCSM 2-8
• OCSM Layered Architecture 2-9
• OCSM Connectivity 2-11
• Accessing the OCSM Platform Setup Application (PSA) 2-12
• Accepting License Terms 2-13
• Changing the Default Password 2-14
• Platform Setup Application Menus 2-15
• Selecting Machine Type – ME Only 2-16
• Configuring Call Capacity And Extensions – ME Only 2-17
• Configuring Disk Usage – ME Only 2-18
• ME Connection List – ME Only 2-19
• Specifying Trusted Certificate – ME Only 2-20
• Specifying Server Certificate – ME Only 2-21
• Enabling SMTP – ME Only 2-22
• Configuring Capture Settings – ME Only 2-23
• Specifying Data Retention – ME Only 2-24
• Installing the Applications – ME Only 2-25
• Selecting Machine Type – Probe Only 2-26
• Configuring Call Capacity And Extensions – Probe Only 2-27
• Specifying ME Connection List – Probe Only 2-28
• Configuring Capture Settings – Probe Only 2-29
• Selecting Machine Type – ME + Probe 2-30
• iii
• Configuring Call Capacity And Extensions – ME+Probe 2-31
• Configuring Disk Usage – ME+Probe 2-32
• Specifying ME Connection List – ME+Probe 2-33
• Configuring Capture Settings – ME+Probe 2-34
• Specifying Data Retention – ME+Probe 2-35
• Topic: Specifying Post-setup Settings 2-36
• Platform Setup Application: Post-setup Menu 2-37
• Software Version And Upgrade – Post ME or Probe Setup 2-38
• System Diagnostic Report – Post ME or Probe Setup 2-39
• Enabling Client-Side Add-ons – Post ME Setup 2-40
• Configuring Media Filters – Post Probe Setup 2-41
• Configuring Signaling Filters – Post Probe Setup 2-42
• Practice 2-44
• 3 Administration and Configuration
• Objectives 3-2
• Topics 3-3
• Topic: Managing General And Network Settings 3-4
• Accessing the OM GUI 3-5
• The OM GUI for Configuration And Administration 3-6
• The OM GUI for Settings 3-7
• Viewing General Settings – Status, Actions, External IP/hostname, FM 3-8
• Enabling REST API 3-9
• Examples of REST API Calls 3-10
• Viewing And Editing Probes 3-11
• Setting Probe KPIs 3-13
• Configuring ME Authentication Token 3-14
• Practice 3-15
• Topic: Administrating Platform Devices And Realms 3-16
• Administrating Platform Devices 3-17
• Adding a Platform Device – SBC/B2BUA 3-19
• About Device Identification 3-20
• About Number Determination Sources 3-21
• Example: Number Determination Sources 3-22
• Adding a Platform Device – Trunk 3-23
• Third-Party Call Control (3PCC) 3-24
• Realms 3-25
• Defining Realms 3-26
• Defining Realm Patterns 3-27
• Customizing Realm Assignment 3-28
• Specifying Devices Visibility 3-29
• iv
• Specifying Device Monitoring 3-30
• Specifying IP Tags 3-31
• Specifying Prefix Tags 3-32
• Practices 3-33
• Topic: Managing Users 3-34
• Managing Users 3-35
• Adding a User 3-36
• Adding a User (Continued) 3-37
• How much access does Cindy have? 3-38
• Adding More Rights to Cindy’s Access 3-39
• How much access does Cindy have now? 3-40
• Configuring Password Settings 3-41
• Adding a User Using User Roles (Enabling User Roles) 3-42
• Adding a User Using User Roles (Creating a User Role) 3-43
• Adding a User Using User Roles (Assigning a User Role to a User) 3-44
• Example: User And Realm 3-45
• Practice 3-46
• Topic: Managing External Devices 3-47
• Configuring RADIUS Authentication 3-48
• Configuring SNMP Options – SNMP v3 3-49
• Configuring SNMP Options – SNMP v2c 3-50
• Accessing Files on the ME via FTPS 3-51
• Configuring Voice Quality Collector 3-53
• Practice 3-55
• Topic: Managing the System 3-56
• Setting System Parameters 3-57
• Categories of System Settings Parameters 3-58
• Uploading Oracle SBC Configurations 3-62
• Creating the ME Configuration Savepoints 3-63
• Anonymizing Chat/Custom SIP Headers 3-64
• Practice 3-66
• Summary 3-67

Session Monitor Call Merging

• Objectives 4-2
• Topics 4-3
• Topic: Call Merging And Call Merging Algorithms 4-4
• Call Merging 4-5
• Call Merging Algorithm 4-6
• Call Merging Algorithm Syntax 4-7
• Examples of Call Merging Algorithm Syntax 4-8
• v
• Default Call Merging Algorithm for SBC/B2BUA (SIP-SIP) 4-9
• Example: Call ID in the Default Call Merging Algorithm 4-13
• Example: Media IP and Port in the Default Call Merging Algorithm 4-14
• Example: Custom Header in the Default Call Merging Algorithm 4-15
• Example: User URI in the Default Call Merging Algorithm 4-16
• Example: Time Difference in the Default Call Merging Algorithm 4-17
• Default Call Merging Algorithm for SGW (SIP-ISUP) 4-18
• Call Merging for Third-Party Call Control (3PCC) 4-19
• Topic: System Settings for Call Merging 4-20
• System Settings for Merging Calls in General 4-21
• System Settings for Merging Calls with Redirection 4-22
• System Settings for Merging Calls with REFER 4-23
• System Settings for Correlating Calls with Call Transfer 4-24
• System Settings for Merging Calls with other Protocols 4-25
• Practice 4-26
• Summary 4-27

Fraud Monitor

• Objectives 5-2
• Topics 5-3
• Topic: Introduction to Fraud Monitor 5-4
• What is Fraud Monitor? 5-5
• Where is Fraud Monitor? 5-6
• How does FM detect fraud? 5-7
• Example: What happens if Fraud is detected? 5-9
• Topic: Setting Up the Fraud Monitor 5-10
• Accessing the Platform Setup Application (PSA) for FM Setup 5-11
• Selecting Machine Type 5-12
• Installing Fraud Monitor 5-13
• Accessing the FM GUI for Configuration And Administration 5-14
• FM GUI Main Page – The Overview Page 5-15
• Connecting a Mediation Engine to the Fraud Monitor 5-16
• Checking the Connections Between the FM And the MEs 5-18
• Managing the FM Administrative Users 5-19
• Managing the FM Administrative Users (Continued) 5-20
• Topic: Configuring the Fraud Monitor 5-21
• Using the Settings Page to Configure the FM 5-22
• Configuring Notifications 5-23
• Configuring the FM Rules 5-25
• Configuring the Rule – Destination-based Traffic Spikes (DBTS) 5-27
• Example: Configuring DBTS – Static Point Type 5-29
• vi
• Example: Configuring DBTS – Dynamic Point Type 5-30
• Notes 5-31
• Configuring the Rule – Destination-based Call Volume (DBCV) 5-32
• Example: Configuring DBCV – Static Point Type 5-33
• Example: Configuring DBCV – Dynamic Point Type 5-34
• Configuring the Rule – Source-based Traffic Spikes (SBTS) 5-35
• Configuring the Rule – Source-based Call Volume (SBCV) 5-36
• Configuring the FM Lists 5-37
• Configuring the Automatic List 5-38
• Configuring the Rule – Blacklist 5-39
• Example: Configuring the Rule – Blacklist 5-40
• Example: Configuring the Rule – Blacklist (Continued) 5-41
• Configuring the Rule – Ratelimit List 5-42
• Configuring the Rule – Redirect List 5-43
• Configuring the Whitelist 5-44
• Importing And Exporting Lists 5-45
• Example: Imported Users in the Blacklist 5-47
• Topic: Fraud Monitor in Action 5-48
• Example: The Overview Page 5-49
• Example: The Learning Period Page 5-50
• Example: The Incidents Page 5-51
• Example: The Details Page 5-52
• Example: The Details Page (Continued) 5-53
• Example: Score Information vs Metric Information 5-54
• Example: Score Information of an Incident (Static Points) 5-55
• Example: Score Information of an Incident (Dynamic Points) 5-56
• Example: Metric Information on DBTS 5-57
• Example: Metric Information on Call Volume (CPS) 5-58
• Example: Metric Information on Call Volume (MAC) 5-59
• Points That Might be Confusing 5-60
• Case Study – 1 of 4 5-61
• Case Study – 2 of 4 5-62
• Case Study – 2 of 4 (Continued) 5-63
• Case Study – 3 of 4 5-64
• Case Study – 4 of 4 5-65
• Practices 5-66
• Summary 5-67

Mediation Engine Connector

• Objectives 6-2
• Topics 6-3
• vii
• Topic: Introduction to the MEC 6-4
• What is the MEC? 6-5
• Where is the MEC? 6-6
• MEC Functionality 6-7
• Topic: Setting up the MEC 6-8
• Accessing the Platform Setup Application (PSA) for MEC Setup 6-9
• Selecting Machine Type 6-10
• Installing the MEC 6-11
• Accessing the MEC GUI for Configuration And Administration 6-12
• MEC GUI Main Page And the Settings Page 6-13
• Topic: Connecting MEs to the MEC 6-14
• Connecting a Mediation Engine to the MEC 6-15
• ME GUI: Settings – System Settings and MEC 6-16
• MEC GUI: Settings – ME Connector 6-17
• MEC GUI: Settings – ME Management 6-18
• MEC GUI: Settings – Connection Test 6-19
• Once an ME is Connected to an MEC … 6-20
• Topic: Configuring the MEC 6-21
• MEC GUI: Dashboard 6-22
• MEC GUI: Dashboard – Regional Panels 6-23
• MEC GUI: Dashboard – Node Panels 6-24
• MEC GUI: ME Selection And View 6-25
• MEC GUI: Settings – Realms And Realm Patterns 6-26
• MEC GUI: Settings – Users 6-27
• MEC GUI: Settings – Password Settings 6-28
• MEC GUI: Settings – External Authentication 6-29
• MEC GUI: Settings – Default Language 6-30
• Topic: Viewing Correlated Calls on the MEC 6-31
• How does the MEC correlate calls? 6-32
• Configuring Multiple ME Nodes for Call Correlation 6-33
• Configuring Platform Devices on Each ME (Step 2a) 6-34
• Configuring Platform Devices on Each ME (Step 2b) 6-35
• Configuring Platform Devices on Each ME (Step 2c) 6-36
• Applying Configuration Changes of Platform Devices (Step 3) 6-37
• Setting Timeouts for Node Connection And Call Searches (Step 4) 6-38
• Viewing a Correlated Call from the MEC Dashboard (Step 5a) 6-39
• Viewing Call Info of a Correlated Call from the MEC (Step 5b) 6-40
• Viewing Call Flow of a Correlated Call from the MEC (Step 5c) 6-41
• Viewing the Correlated Call from an ME (Step 5d) 6-42
• Summary 6-43