Dina Ahmed

In her previous role as an operations team manager at Raya CX, Dina has successfully managed a large number of agents, showcasing her outstanding leadership skills and expertise in managing people. She showed a deep understanding of how to enhance the team performance while simultaneously managing all relevant metrics to ensure positive customer experience. With 7 years of experience in this role, Dina was a highly performing and results-driven customer service operations team manager with a wealth of experience in delivering exceptional customer experience. She was consistently achieving a high level of customer satisfaction while demonstrating strong operational expertise. Her ability to enhance and maintain high performance standards was exceptional. Dina excels at managing and fixing all kinds of operation and customer service challenges and issues. She kept a proven track record of achieving over 100% top performance, ensuring that key quality metrics are met and even exceeded. Dina was recognized as the top-performing team in 2022 in her last year with Raya CX. Currently based in Cairo Egypt, Dina has taken on the role of Global Operations Manager at ProSkills. She oversees operations worldwide, focusing on delivering high-quality standards across all locations to cover all corners of the globe. Driven by passion, proactivity, and boundless energy, Dina firmly believes that nothing is impossible. With her proactive and energetic approach, she continuously seek success and aim to surpass expectations. You can contact Dina at dina.ahmed@proskillsgate.com