IDC MarketScape names Oracle a Leader in the Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment
IDC MarketScape names Oracle a Leader in the Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment See why IDC MarketScape named Oracle a Leader in the Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment. Download the details today! ”Winners don’t do different things. They do things differently.” A phrase made popular by author […]
The CX Snapshot — April 2022
The CX Snapshot — April 2022 The CX Snapshot offers a roundup of news and insights on the evolving expectations for exceptional customer experiences, along with some of the best strategies to successfully deliver them. Bookmark this page and check back each month for more new tips and resources. Scroll through new and older […]
The most common challenges in customer experience strategy
The most common challenges in customer experience strategy There’s a reason why companies in every field are making customer experience (CX) a priority. In May 2020, a survey by Qualtrics XM Institute revealed that a monumental 94% of US consumers over 18 said they were “very likely” to buy from businesses with “very good CX.” This trend held across […]
Digital-first customer service: The importance of offering unique service experiences
Digital-first customer service: The importance of offering unique service experiences The role of customer service in a customer’s end-to-end journey has become so much more than addressing concerns and resolving issues. Service is now an integral part of the entire customer experience (CX)—from initial inquiry to product purchase, usage, and support. Consumers’ expectations of the brands they […]